Return Policy

In the event you are not completely satisfied with your purchase, you may request a refund for any unused products within 14 days of delivery for store credit. 

You will be responsible for all return shipping charges, we do not offer return labels. We recommend that you use a trackable method to mail your return. We will notify you by email when your return has been processed and approved. Please allow 7 business days for us to process your return. 

Return Policy 

  • Eligible returns are for store credit only. Store credit is issued in the form of a Sustainable Grace e-gift card
  • No cash refunds will be issued
  • Shipping is non-refundable
  • We do not offer return labels nor do we reimburse shipping costs
  • All returns must be postmarked within fourteen (14) days of the delivery date
  • All returned items must be in new and unused condition

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive your e-gift card via email. 

To start a return, you can contact us at help@shopsustainablegrace.com. Please include your order number and date of purchase for a faster response. 

Damaged Items 
We do our best to ensure your product arrives safely but if you received a defective item, contact us within 72 hours of receiving your order with the order number and a photo of the item's condition. We address these on a case-by-case basis but we will do our best to make it right.

Missing or Incorrect Item 
Well shoot, we hate when mistakes happen, but we're only human. If you were sent incorrect items or are missing items from your order, please contact us immediately so we can get that mishap sorted out for you!

Canceling an Order
We're so sorry you changed your mind but once an order has been placed, it cannot be canceled or changed. 

Sales & Discounted Items
Did you miss a sale? We hate when that happens too but due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions. We can however, assure you there will be more sales! Make sure you are signed up to our email list so you don't miss out!

Ship Returns or Exchanges to: 

Sustainable Grace
Attn: Returns Department
2948 Kirk Rd. 
Ste. 106-290
Aurora, IL 60502 

If you have any further questions, please don't hesitate to contact us at help@shopsustainablegrace.com.